Introduction
This page sets out the site bonus-terms that apply to our promotional offers and explains how individual promotion rules relate to these general conditions. Specific promotion pages and their verified terms take priority where they provide different or additional rules.
Key Bonus Conditions
- Eligibility: account holders aged 18 or over with a verified account.
- Wagering: the first welcome deposit bonus carries a 35× wagering requirement applied to the bonus amount.
- Maximum bet during wagering: £5 per bet while a bonus is active.
- Expiry: the first welcome bonus must be completed within seven days of activation.
- Maximum cashout: winnings from the first welcome bonus are capped at five times the bonus value.
- While any bonus remains active, withdrawals are not permitted.
Eligibility and Participation
To participate in promotions you must hold a registered account and be at least 18 years old. Identity verification forms part of standard KYC checks and may be required before bonus funds become withdrawable. Promotion availability may vary by account status and the payment method used; check each offer's terms for any additional eligibility criteria.
Conditions for Individual Promotions
Welcome and Deposit Bonuses
Reward and activation: The first welcome deposit bonus is activated by selecting the welcome bonus in your wallet before completing a qualifying deposit. Activation steps: log in, open the wallet, choose a payment method, enter the deposit amount, select the welcome bonus, then submit and complete the payment.
Wagering and limits: The welcome bonus carries a 35× wagering requirement applied to the bonus amount. Only designated bonus-eligible slots contribute to this wagering. The welcome bonus must be completed within seven days and winnings from this bonus are capped at five times the bonus value. While the welcome bonus is active, withdrawals are not permitted. Minimum qualifying deposit for a specific promotion is stated on that promotion's page; general deposit minimums start at £20 for most card and cryptocurrency options (TRON minimum £25).
Free Spins
Allocation and wagering: Free-spin allocations are offered in certain promotions and VIP rewards, but specific free-spin counts, expiry and wagering rules vary by offer and are set on the individual promotion page. Where free spins are awarded, the promotion terms will state whether spin winnings are credited as bonus balance or cash and any applicable wagering.
Reload Bonuses
Example offer: VIP Thursday reload — 120% up to £700. Availability and qualifying deposit amounts for reloads are set by each promotion. Wagering, expiry and maximum-win rules for reload bonuses will be shown on the relevant promotion page; they are not universally specified here.
Cashback and VIP Rewards
VIP tiers (Bronze, Silver, Gold, Platinum) include benefits such as free spins, bonus points, cashback and rakeback at higher tiers. Exact cashback percentages, calculation periods and qualifying criteria are specified in the VIP program terms and on the VIP offer pages.
Cryptocurrency Bonuses
Cryptocurrency deposit methods are accepted, but any specific cryptocurrency bonus offers, qualifying deposits and wagering rules are detailed only on individual promotion pages and are not universally specified here.
Wagering Requirements and Balance Rules
Wagering multiplier and basis: For the first welcome deposit bonus the wagering requirement is 35× and applies to the bonus amount only. Game contributions: only designated bonus-eligible slots count toward wagering requirements; non-eligible games do not contribute. Maximum bet: while wagering any active bonus, the maximum permitted stake is £5 per bet. Withdrawal restriction: no withdrawals are allowed while a bonus is active.
Example: a £10 bonus with a 35× wagering requirement requires £350 in qualifying wagers before any bonus-derived funds become withdrawable.
Game Contributions and Exclusions
Designated bonus-eligible slots are the only games that count toward welcome bonus wagering. Games not listed as bonus-eligible contribute zero toward wagering. Promotion pages will identify which specific slots are eligible and list any excluded games or providers for that offer. Always check the promotion terms for the precise eligible game list.
Bonus Expiry and Cancellation
Activation and completion deadlines: the first welcome bonus must be completed within seven days of activation. Other promotion expiry periods are stated on their individual pages. If a bonus is cancelled or its expiry passes, the promotion page and offer terms describe the consequences for bonus funds, playthrough progress and any associated winnings; consult those terms for precise outcomes. Timezone details for deadlines are set on the promotion page where applicable.
Withdrawals and Maximum Cashout
Converting bonus winnings: bonus funds become withdrawable only after any attached wagering requirements are satisfied. For the first welcome bonus, winnings are capped at five times the bonus value and the maximum permitted stake during wagering is £5. While a bonus remains active, withdrawals are not permitted. General withdrawal processing: minimum and maximum withdrawal amounts for standard methods are £50 and £500 per withdrawal; higher withdrawal limits may apply at elevated VIP tiers. Identity verification (KYC) may be required before withdrawal processing.
Restricted Conduct and Complaints
Prohibited or restricted conduct specific to promotions is set out in each offer's terms. Verified rules include the maximum bet restriction of £5 during active bonus wagering and the prohibition on withdrawals while a bonus is active. Players may request temporary or permanent self-exclusion or other account restrictions by contacting support. For questions or complaints about a promotion, contact support at [email protected]. Customer support is available in English and French for assistance with promotional queries.